Health workers in developing countries receive limited opportunities for refresher trainings to update their skills. Given the rapid growth in mobile phone ownership, even in remote areas, mobile technology provides a potentially complementary channel for education, support, and encouragement.
A qualitative evaluation of a pilot in Uganda, detailed in the full report, revealed that family planning providers who received daily text messages reported:
• Being motivated by reminders to adhere to hand washing rules
• Referring to training manuals when receiving a quiz question about treatment protocols
• Re-learning steps in instrument sterilization they had forgotten
• Using tips about pain management to more closely attend to clients
These positive user experiences have important implications for health programmers. Text messages provide a novel and cost-efficient way to: raise awareness, promote behavior change, address common myths, identify performance gaps, incentivize new practices, refresh skills, and increase cohesion among co-workers and peers. This brief describes the pilot’s objectives, methodology, findings and lessons learned, to inform future applications.
See on www.shopsproject.org