Mobiles For Quality Improvement Pilot In Uganda

See on Scoop.ithealthcare technology

Health workers in developing countries receive limited opportunities  for refresher trainings to update their skills. Given the rapid growth  in mobile phone ownership, even in remote areas, mobile technology provides a potentially complementary channel for education, support,  and encouragement.


A qualitative evaluation of a pilot in Uganda,  detailed in the full report, revealed that family planning providers who  received daily text messages reported:

• Being motivated by reminders to adhere to hand washing rules


• Referring to training manuals when receiving a quiz question about treatment protocols


• Re-learning steps in instrument sterilization they had forgotten


• Using tips about pain management to more closely attend to clients


These positive user experiences have important implications for health programmers. Text messages provide a novel and cost-efficient way to: raise awareness, promote behavior change, address common myths, identify performance gaps, incentivize new practices, refresh skills, and increase cohesion among co-workers and peers. This brief describes the pilot’s objectives, methodology, findings and lessons learned, to inform future applications.

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