Overworked EHR Vendors Not Big On Tech Support

See on Scoop.ithealthcare technology

Don’t expect much help after signing on the dotted line for a new electronic help record system.


One clinician’s demands summed up the thoughts of many:


“I want a system that can be customized but that doesn’t take an IT expert to do it. I want a system that meets meaningful use and has a PM [practice management] system to accompany it. I would love a system that meshes with our specialty without having to modify it too much. Lastly, I want an affordable system that keeps up with all the mandates pushed on our specialty and yet does not slow down our productivity.”


In an ideal world, that system would exist, but there’s the dream and then there’s reality, Wagner says. And the reality is that compromises have to be made, especially in today’s market where EHR vendors are so busy selling systems that they barely have time to support the ones they’ve installed, much less create a platform that meets all your needs.

See on www.informationweek.com

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