10 Innovative Ways to Improve the Patient Experience

See on Scoop.ithealthcare technology

DO… (% of respondents who said that this behavior would make their patient experience better)

…hand a patient a printed summary of their visit as they leave the office, including the diagnosis and recommended plan of action (88%)

…talk to a patient about changing their behavior rather than immediately prescribing a drug for their situation (86%)


…provide a patient with a reliable estimate of their charges for a specific surgical procedure that they need (82%)


…offer an app that allows a patient to log in securely to see their test results, send private messages to the doctor, etc. (66%)


…send a patient a text message about 30 minutes before their scheduled appointment to tell them if the doctor is running on schedule (64%)


…use a mobile device (smart phone or tablet) to look up information about a drug before telling a patient about it (60%)


…offer free WiFi so that a patient can connect to the Internet while they are waiting to see the doctor (35%)



See on healthworkscollective.com


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