Humanizing decision-support computer aids for patients helps to increase trust of such tools, according to new research out of Clemson University.
Design and look of an aid are important, according to Clemson psychology associate professor Richard Pak, who found that, for instance, adding an image of a person to an electronic support tool “significantly alters [patient] perceptions” for the better.
As a result, decision-making reaction time of patients becomes quicker.
“A plausible explanation is that the increase in trust led to an increased dependence on the aid, which led to faster performance,” Pak said, according to a university announcement.
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