Patients satisfied with virtual specialist consults, Kaiser study finds

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Virtual consultations might be a more efficient use of specialists’ time than face-to-face meetings without a decline in patient satisfaction, according to a study published at BioMed Central.


Researchers from Kaiser Permanente, Colorado, looked at requests for specialist consults from family and internal medicine providers through its EHR system. It matched patients by age, gender, reason for the consult and specialty department, comparing those who had virtual meetings with those who underwent traditional consultations.


The study explains that its EHR system allows primary care docs to request a specialist consultation that the staff then sets up with the patient, whether in-person or virtual.

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