The move to electronic medical records (EMRs) is underway in the US. This critical component of health information systems is already yielding benefits for an inefficient system. However, without robust business process management (BPM) in place, EMRs will struggle to deliver on their potential. EMRs are lonely for business process.
Capturing and managing records electronically has many benefits over paper-based systems, with or without Stimulus enticements. But what do we gain if we stop at making paper into digital records?
Moving to a digital system has a big impact on work activities. If an EMR is implemented without a very careful look at impact to work, inefficiency will be introduced alongside the disruption of learning new things. This can have a devastating effect on productivity and system acceptance.
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