Penn Medicine HIT expert: Patient expectations ahead of current EHR capabilities

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What have been some of the unforeseen consequences of the growth of information technology in healthcare?


We don’t have enough IT people who understand medicine, healthcare and computers together and so I imagine we will see implementations at some enterprises that will have to be revisited because staff made the wrong decisions from a lack of real-world experience.

Healthcare is very difficult to learn. It takes years and years in the trenches, learning what works and what doesn’t work before you get a feel for how to make the right decisions.

Patients are beginning to expect that their info is all electronic but we are not fully there yet.

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