How to Evaluate the Usability of an Electronic Health Records System

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For years and years the electronic health records system (EHR) field has been growing. As the healthcare industry continues to expand and launch new and innovative approaches to medicine, the EHR niche continues to meet the demands of viable growth in the health records arena.


However, there are still medical professionals who have reservations about making the switch. No clear-cut answers have been given regarding the usability of an electronic medical records software system until now. Experience, testing and long-term use have now revealed the usability benefits of an EHR and we have detailed these below. In an effort to determine the usability of this kind of software system, it is important to evaluate the benefits listed and determine if they will be of use to your health office or medical center.


Enhanced Communication


One of the most discussed about benefits of implementing an EHR system is the improved communication between the physician and the patient. In an effort to evaluate the usability of an electronic health records system software package, streamlined communication should be assessed. There should be capabilities involved that allow the patient, nurse and doctor to communicate with one another in an effort to improve patient care and provide effective communication.


Communication possibilities may arise when a patient calls the office to refill medication or request a refill on a prescription. At first, there is communication that takes place between the patient and the nurse. Through an effective EHR system, communication can be sent to the doctor via urgent e-mail or message, and the doctor may either approve or deny the request.


Phone messaging can be handled the same way to ensure excellent communication. A common problem in any doctor’s office is that the physician often misses calls. In order for a doctor to receive every important call, a nurse or staff member can send an instant message to the doctor via e-mail or messaging to ensure that the doctor receives the call. The doctor can evaluate if the call is urgent and needs immediate response.


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