1. Filter your data to only show information which is relevant – minimise the noise
When you need to understand the health of a critical business service and the systems which it relies upon, it is essential to filter out data from systems which are not related to current area of interest. For example, when evaluating the impact of a current attempt to attack multiple systems, you need to prioritise where to deploy your resources. This can be achieved by filtering out all non-critical systems which are under attack so you can focus on protecting the key business critical systems first.
2. Correlate your monitoring data to identify where you need to focus resources
When there are multiple monitoring systems in place, it can often be difficult to know where to focus activity, especially if the team is small. An intelligent way in which to manage the estate, would be to correlate data from all your monitoring tools to identify what key systems and services require attention first. A server check may display some devices with high response times, however data from the network shows several interfaces to the server farm have high error count on them. Hence events need to be correlated from your different monitoring tools to understand the root cause of performance problems.
3. Track end-user experience to identify changes in performance before the users notice
Rather than fighting performance problems when they are reported by end users, it would be better if you could identify service degradation before it has become an issue for your users and prevents them from carrying out their duties. If you can understand how somebody uses and experiences an application and how that experience varies over time, you can anticipate performance problems and identify the root causes of these issues before they affect the service.
4. Outsource your infrastructure monitoring to a dedicated managed service provider (MSP)
If you lack the resources to fully monitor your IT estate as it grows with the business, then it can be highly effective to outsource the activity to a dedicated MSP who can ensure that the infrastructure is being monitored 24 hours a day, 7 days a week. False positives can be reduced and key support staff can be notified immediately when an event of significance occurs.
5. Install modelling software
Predicting the behaviour and growth of the infrastructure is vital for the business to remain competitive. By taking this proactive approach you can ensure that business critical services remain available and continue to achieve the level of performance the users have come to expect. Modelling software can achieve this by analysing current trends and then predicting future demands on the infrastructure, allowing you to plan for upgrades rather than fire fighting when the current capacity is exceeded.
See on www.hospitaliteurope.com